ADNOS call statistics are updated every minute, but calls are not added to the system until they finish. If you require immediate notification about the start or end of a call, you can use this feature to have ADNOS call a URL on your system to inform you of the beginning and end of each call. Notifications will be sent when the caller connects, when the callee connects, and again when each party disconnects. Timestamps for each event are included in the notification so accurate calculations can be performed by your system if required.
A customer wants to be informed by email of any calls which are not answered as soon as possible, by requesting that ADNOS call a script on your server whenever phone calls to this customer are made you can identify calls which were not answered and send an email as appropriate. To do this, provide the 'url' parameter as well as anything else required for this overlay.